Any personal data provided by you to through any means (verbal, written, in electronic form, or by your use of my website) will be held and processed in accordance with the data protection principles set out in the Data Protection Act 1998 and the General Data Protection Regulation for the purposes for which you have given consent, to provide the services you have requested from me, and to meet legitimate interests of my business.
Introduction
I am committed to protecting your privacy. Please read the following in order to learn more about my privacy policy and information collection and use practices.
This policy applies to data collected by Letitia Green @ LG Counselling, and via my own forms and website.
When you request counselling with me, or otherwise provide your personal details to me, you will be asked to consent to my processing of your data under the terms of this policy.
What information do I collect?
- Counselling Requests– Registering with me to request access to my counselling service can be done online, on paper or in person. The request process involves providing me with your name, address, telephone numbers and email address. I may also request information on your availability, therapeutic issues, and other details which we deem relevant to processing your request.
- Initial Assessment Appointments– At an initial appointment I ask about your current personal, social, medical and financial circumstances. I may also ask about your background and family history, as well as the issues which are affecting you now. I require this information so that I can decide and manage the service I provide to you.
What do I use your information for?
i use information held about you in the following ways:
- To offer suitable counselling appointments for you
- To notify you about changes to your appointments
What information do I share?
I will not share any information about you with other organisations or people, except in the following situations:
- Consent – I may share your information with professional carers or others whom you have requested or agreed I should contact.
- Serious harm – I may share your information with the relevant authorities if I have reason to believe that this may prevent serious harm being caused to you or another person.
- Compliance with law – I may share your information where I am required to by law or by the regulations and other rules to which we are subject.
How do I keep your information safe?
All paper forms and correspondence are kept in locked filing cabinets on my premises. All electronic records are anonymised and kept on a stand-alone drive.
Your identifiable personal information is kept separately from any session notes and other descriptive material. Client notes and personal contact details are destroyed 3 years after the end of counselling.
Your rights
You have the right to ask me to provide a copy of the information held by me. You also have the right to require me to correct any inaccuracies in your information. Please contact me if you wish to request this.
LG Counselling 07895 933393 